Service Support
| Basic Service | Professional Service | Data Loading Service | |
|---|---|---|---|
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Scope |
Available to all Hummingbird Analytics Account |
Available to all Hummingbird Analytics Account |
Available to all Hummingbird Analytics Account |
|
Best Practices |
Access to Hummingbird Analytics Adviser recommendations |
Access to Hummingbird Analytics Adviser recommendations |
Access to Hummingbird Analytics Adviser recommendations |
|
Customer Service |
Business hours access to Customer Service Manager via support email* or customer service hotline^ |
Business hours access to Customer Service Manager via support email* or customer service hotline^ |
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Technical Support |
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Who Can Open Cases |
Unlimited contacts / unlimited cases |
Unlimited contacts / unlimited cases |
Unlimited contacts / unlimited cases |
|
Case Severity / Response Times# |
Medium Severity < 2 business days High Severity < 1 business day Critical Severity < 12 hours / next business day |
Medium Severity < 8 hours / next business day High Severity < 4 hours Critical Severity < 2 hours |
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Price |
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* Support Email: support.team [at] hummingbirdanalytics [dot] com
^ Customer Service Hotline: (+852) 9259 2033
# Please refer to the SLA for more details
