Service Support

Service Support

Basic Service Professional Service Data Loading Service
Scope
Available to all Hummingbird Analytics Account
Available to all Hummingbird Analytics Account
Available to all Hummingbird Analytics Account
Best Practices
Access to Hummingbird Analytics Adviser recommendations
Access to Hummingbird Analytics Adviser recommendations
Access to Hummingbird Analytics Adviser recommendations
Customer Service
Business hours access to Customer Service Manager via support email* or customer service hotline^
Business hours access to Customer Service Manager via support email* or customer service hotline^
N/A
Technical Support
N/A
N/A
N/A
Who Can Open Cases
Unlimited contacts / unlimited cases
Unlimited contacts / unlimited cases
Unlimited contacts / unlimited cases
Case Severity / Response Times#
Medium Severity
< 2 business days

High Severity
< 1 business day

Critical Severity
< 12 hours / next business day
Medium Severity
< 8 hours / next business day

High Severity
< 4 hours

Critical Severity
< 2 hours
N/A
Price
Free
HK$ 12,560 / Month
HK$ 9,000 / Month

* Support Email: support.team [at] hummingbirdanalytics [dot] com

^ Customer Service Hotline: (+852) 9259 2033

# Please refer to the SLA for more details